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SHIPPING POLICY

Warm tips

Due to the policy adjustment of the Brazilian Revenue Service and Customs, some inbound parcels are subject to detention or delayed release measures. Therefore, the shipping time of some parcels to Brazil will be increased by 1-2 weeks.
Due to special reasons in Canada, some packages may be delayed by 3-5 days.
If you have any logistic problems, please contact us, and we will solve them properly for you.

Logistics Methods: Air freight, dedicated line parcel, etc.

Special conditions

Due to different countries' customs clearance policies, individual countries and regions may incur customs duties, which are not under Atelier Clotho's control and need to be dealt with by the customer. Please do not refuse or abandon collection of such parcels as they will not be refunded and will be destroyed by customs.

 Shipping fees

Free standard shipping on all orders over €120.
Please note: Due to high shipping costs in certain countries and regions (like Malta, Saudi Arabia, Kuwait, and South Africa), free standard shipping is not available. Specific shipping fees are listed on the checkout page.

​Deliver time

​Total Delivery Time = Processing Time + Shipping Time
  • Processing Time: 1-4 days (Monday-Saturday) after the order is placed.
  • Shipping Time: Depends on the country of delivery destination.
  • The table below shows the average shipping times for the past 15 Business days. With a few exceptions, we can ensure that your order arrives at the following times. Data is for reference only, and the exact delivery time varies by region.
DESTINATION
France
Germany
Romania
United Kingdom
Canada
The United States
Poland
Italy
Australia
Spain
Bulgaria
Croatia
Sweden
Netherlands
Belgium
Turkey
Czech Republic
Ireland
Other countries
AVERAGE SHIPPING TIME (Business days)
6-8
5-8
6-8
4-8
7-10
5-8(Standard Shipping)
4-8
10-12
5-8
8-10
10-12
7-10
9-12
5-7
8-10
5-8
9-12
5-8
10-15
Warm tips
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